jiliza Privacy Policy

1. Introduction & Scope

jiliza ("jiliza", "we", "us", "our") takes the privacy of its players and users seriously. This Privacy Policy describes how jiliza collects, uses, stores, discloses, and otherwise processes personal information in the course of operating its online casino and sportsbook Platform accessible at jiliza.cam.

jiliza operates primarily in and for the Philippine market and processes personal data in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations ("IRR"), and relevant issuances of the National Privacy Commission ("NPC"). jiliza also complies with data governance requirements under the PAGCOR regulatory framework and data retention obligations under Republic Act No. 9160 (Anti-Money Laundering Act of 2001, as amended).

By registering an account or using any service on the jiliza Platform, you acknowledge that you have read, understood, and consent to the data processing activities described in this Privacy Policy. If you do not agree, you should not register an account or continue using the Platform.

2. Data Controller

The data controller responsible for your personal information is jiliza, operating the Platform at jiliza.cam. For all data protection enquiries, rights requests, and breach notifications, you may contact our designated Data Protection Officer (DPO) using the contact details set out in Section 15 of this Policy.

3. Personal Data We Collect

jiliza collects the following categories of personal data, depending on how you interact with the Platform:

3.1 Identity & Contact Information

• Full legal name as it appears on a government-issued ID
• Date of birth (for age verification — you must be 21 or older to use jiliza)
• Residential address in the Philippines (province, city/municipality)
• Valid Philippine mobile number (Smart, Globe, or DITO)
• Email address
• Government-issued ID type and number (for KYC — e.g., Philippine National ID, Passport, Driver's Licence, SSS ID, Voter's ID)

3.2 Financial Information

• GCash account number or registered mobile number
• Maya account details
• Bank account details (BPI, BDO, Metrobank, UnionBank) for bank transfer transactions
• Transaction history: deposits, withdrawals, wagers, and wins denominated in PHP
• Cryptocurrency wallet addresses where applicable (USDT TRC20)

3.3 Gaming Activity Data

• Game session logs including game type, stake, outcome, and timestamp
• Sports betting records including market, selection, odds, stake, and settlement
• Bonus claim history and wagering requirement progress
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

3.4 Technical & Device Data

• IP address and geolocation data (country and region level)
• Device type, operating system, and browser version
• Device identifier and fingerprint (for fraud and multi-account detection)
• Session duration and navigation patterns on the Platform
• Crash reports and error logs

3.5 Communication Data

• Live chat transcripts with jiliza customer support agents
• Email correspondence with jiliza
• Records of SMS communications where used for 2FA or account notifications
• Feedback, survey responses, and complaints submitted to jiliza

Categories of data collected at a glance:

4. How We Collect Your Personal Data

jiliza collects personal data through the following means:

• Directly from you: when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or submit a form on the Platform.
• Automatically: through cookies, web beacons, device fingerprinting, and server log files when you browse or use the Platform. See Section 10 (Cookies & Tracking) for more detail.
• From payment providers: jiliza receives transaction confirmation data from GCash, Maya, BPI, BDO, Metrobank, UnionBank, 7-Eleven Cliqq, Coins.ph, and other payment partners when you make deposits or receive withdrawals.
• From identity verification services: jiliza may use third-party KYC providers to verify government-issued ID documents and cross-reference identity data against available databases as required by PAGCOR and AML regulations.
• From fraud prevention services: jiliza uses device intelligence and IP analysis tools to detect multi-accounting, bonus abuse, and other prohibited activities described in the Terms & Conditions.

5. Purposes of Processing

jiliza processes your personal data for the following purposes:

Purpose	Description
Account Registration	To create and maintain your jiliza player account, including identity verification and age verification (21+ requirement).
KYC Compliance	To verify your identity as required by PAGCOR regulations and prevent identity fraud.
Transaction Processing	To process PHP deposits and withdrawals via GCash, Maya, banks, and other supported channels.
AML Compliance	To monitor transactions for suspicious activity and comply with Republic Act No. 9160 reporting obligations.
Game Delivery	To provide live casino, slots, sports betting, bingo, and other gaming services on the Platform.
Customer Support	To respond to enquiries, complaints, and requests submitted via live chat, email, or other channels.
Security & Fraud Prevention	To detect and prevent multi-accounting, bonus abuse, payment fraud, and other prohibited activities.
Responsible Gaming	To administer self-exclusion, deposit limits, and other responsible gaming tools in line with PAGCOR requirements.
Marketing	To send promotional communications about jiliza offers and new features — only where you have provided consent, and only via channels you have approved.
Legal Obligations	To comply with applicable Philippine law, regulatory requirements, court orders, and PAGCOR directives.
Platform Improvement	To analyse usage patterns and improve the jiliza user experience, using aggregated and de-identified data where possible.

6. Legal Basis for Processing

Under the Data Privacy Act of 2012, jiliza processes your personal data on the following legal bases:

• Contractual necessity: processing required to perform the contract between you and jiliza (your account agreement and the Terms & Conditions) — covers account management, transaction processing, and game delivery.
• Legal obligation: processing required to comply with applicable Philippine law, including PAGCOR KYC requirements, Republic Act No. 9160 AML obligations, and NPC data retention requirements.
• Legitimate interests: processing necessary for jiliza's legitimate interests, where those interests are not overridden by your rights — covers fraud prevention, security monitoring, and platform improvement using aggregated data.
• Consent: where jiliza relies on your consent for a specific processing activity (such as marketing communications), you may withdraw that consent at any time by contacting support or updating your Account Settings. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

7. Sharing Your Personal Data

jiliza does not sell or trade your personal data. We may share your personal information with the following categories of recipients, strictly for the purposes described in this Policy:

7.1 Regulatory Authorities

jiliza is required by law to share player data — including transaction records, identity information, and gaming activity — with PAGCOR and with the Anti-Money Laundering Council (AMLC) where required by Republic Act No. 9160. We may also be required to disclose data pursuant to a valid court order, subpoena, or other legal process under Philippine law.

7.2 Payment Processors

To process your deposits and withdrawals, jiliza shares necessary transaction data with GCash, Maya, BPI, BDO, Metrobank, UnionBank, 7-Eleven Cliqq, Coins.ph, and USDT TRC20 network operators. These providers are bound by their own privacy policies and applicable Philippine financial regulations.

7.3 Identity Verification Providers

jiliza uses third-party KYC and identity verification service providers to assist in verifying government-issued identification documents as required for account registration and AML compliance. These providers process data solely on jiliza's behalf and are bound by data processing agreements.

7.4 Technology Service Providers

jiliza engages technology partners — including cloud hosting providers, game software providers, customer support platform vendors, and cybersecurity service providers — who may process personal data in the course of providing services to jiliza. All such providers are required to maintain data security standards consistent with the Data Privacy Act of 2012.

7.5 Responsible Gaming Partners

Where a player activates self-exclusion or is identified as requiring responsible gaming intervention, jiliza may share relevant data with PAGCOR's responsible gaming programme and, where applicable, with third-party responsible gaming support organisations operating within the Philippines.

8. Data Retention

jiliza retains personal data for the following periods, unless a longer retention period is required by law:

Data Category	Retention Period	Basis
Account & Identity Data	5 years after account closure	PAGCOR KYC requirements; AML Act
Transaction Records	5 years from transaction date	Republic Act No. 9160 (AML Act)
Gaming Activity Logs	3 years after account closure	PAGCOR audit requirements
Customer Support Records	3 years from last interaction	Legitimate interests (dispute resolution)
Marketing Consent Records	Duration of consent + 3 years	NPC guidance on consent records
Device & Technical Logs	12 months from collection	Fraud prevention; security

After the applicable retention period expires, personal data will be securely deleted or anonymised in accordance with jiliza's data destruction procedures.

9. Data Security

jiliza implements technical and organisational security measures appropriate to the risk profile of the personal data it processes, including:

• TLS/HTTPS encryption for all data transmitted between your device and jiliza's servers;
• Encryption at rest for sensitive personal data including government ID numbers and financial information;
• Role-based access controls limiting access to personal data to authorised personnel with a demonstrated operational need;
• Two-factor authentication for jiliza staff accessing systems that process personal data;
• Regular penetration testing and vulnerability assessments of the Platform's technical infrastructure;
• Incident response procedures covering detection, containment, investigation, notification, and remediation of data breaches;
• Staff training on data privacy obligations under the Data Privacy Act of 2012 and jiliza's internal data handling policies.

While jiliza takes reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying jiliza immediately if you suspect unauthorised access to your Account.

10. Cookies & Tracking Technologies

jiliza uses cookies and similar tracking technologies on the Platform for the following purposes:

• Strictly necessary cookies: required for the Platform to function — including session management, login state, and security tokens. These cannot be disabled without affecting Platform functionality.
• Functional cookies: used to remember your preferences such as language settings, display options, and responsible gaming tool configurations.
• Analytics cookies: used to collect aggregated data about how players navigate the Platform, which games are most popular, and where technical errors occur. This data is used to improve the jiliza experience.
• Fraud prevention tracking: device fingerprinting and IP analysis technologies used to detect multi-accounting, suspicious login attempts, and other prohibited activities as described in the Terms & Conditions.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair or prevent your ability to use the Platform. jiliza does not use cookies to serve third-party advertising.

11. Your Privacy Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by jiliza:

• Right to be informed: the right to be informed that your personal data is being collected and processed, and to receive the information set out in this Privacy Policy.
• Right of access: the right to obtain a copy of the personal data jiliza holds about you, along with information about how it is being processed.
• Right to rectification: the right to request correction of inaccurate or incomplete personal data held by jiliza. Note that corrections to identity data may require re-submission of KYC documents.
• Right to erasure: the right to request deletion of your personal data, subject to jiliza's legal obligations to retain certain data as described in Section 8.
• Right to object: the right to object to processing of your personal data for direct marketing purposes or where jiliza relies on legitimate interests as its legal basis.
• Right to data portability: the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to damages: the right to be compensated for damages suffered as a result of inaccurate, incomplete, outdated, false, or unlawfully obtained personal data.
• Right to complain: the right to lodge a complaint with the National Privacy Commission (NPC) if you believe jiliza has infringed your data protection rights.

To exercise any of the above rights, please contact jiliza's Data Protection Officer using the contact details in Section 15. jiliza will respond to rights requests within thirty (30) days of receipt, subject to identity verification requirements.

12. Minors

The jiliza Platform is strictly restricted to persons aged 21 years and above, consistent with PAGCOR requirements governing online gambling in the Philippines. jiliza does not knowingly collect personal data from persons under 21 years of age. If jiliza discovers that it has inadvertently collected personal data from a minor, that data will be deleted immediately and the associated account closed. If you believe that a minor has registered on the jiliza Platform, please notify our Data Protection Officer immediately at [email protected].

13. International Data Transfers

jiliza's primary data processing operations are conducted within the Philippines. Where jiliza engages technology service providers — such as cloud hosting platforms, game software providers, or cybersecurity vendors — whose infrastructure is located outside the Philippines, jiliza takes appropriate steps to ensure that such transfers comply with the Data Privacy Act of 2012's requirements for cross-border data transfers. These steps may include: executing data processing agreements incorporating standard contractual clauses; verifying that the receiving jurisdiction provides adequate data protection standards; and obtaining specific consent where required by the NPC.

jiliza will not transfer your personal data to a third country or territory that does not provide an adequate level of protection for your data rights, without taking the protective measures described above.

14. Changes to This Privacy Policy

jiliza reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, jiliza will notify registered players by email to their registered address and/or through a prominent notice on the Platform, at least seven (7) days before the changes take effect.

Your continued use of the jiliza Platform after the effective date of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Policy, you must cease using the Platform and request Account closure before the effective date of the changes.

The date of the most recent update to this Privacy Policy is displayed at the top of this page. We recommend reviewing this Policy periodically to stay informed of how jiliza handles your personal data.

15. Contact & Data Protection Officer

For all privacy-related enquiries, rights requests, data breach notifications, or complaints regarding jiliza's handling of your personal data, please contact our designated Data Protection Officer:

If you are not satisfied with jiliza's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcement of the Data Privacy Act of 2012.